Customer Service Specialist - Inbound Call & Live Chat Support

Join Indonesia Fintopia Technology as a Customer Service Specialist and become the voice of our brand! In this dynamic role, you will handle inbound calls and live chat interactions, providing exceptional support to our valued customers in Jakarta Selatan. As part of our growing team, you will play a crucial role in ensuring customer satisfaction and loyalty.

Indonesia Fintopia Technology is a leading technology company dedicated to delivering innovative financial solutions. We are committed to creating a positive and inclusive work environment where your contributions are valued and recognized. In this role, you will use tools like Zendesk and Slack to manage customer interactions efficiently.

Every day, you will be the first point of contact for our customers, resolving their queries promptly and professionally. This is an excellent opportunity to develop your customer service skills while contributing to a company that is shaping the future of financial technology in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls and live chat interactions with a friendly and professional demeanor.
• Provide accurate and timely information to customers regarding our products and services.
• Resolve customer complaints and issues to ensure their satisfaction.
• Use Zendesk and Slack to manage and track customer queries efficiently.
• Maintain a high level of accuracy in recording customer information.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Monitor and improve customer service metrics to enhance overall performance.
• Adhere to company policies and procedures to ensure compliance and consistency.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the financial technology sector.
• Proficient in using customer service software such as Zendesk and Slack.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work under pressure and meet tight deadlines.
• Bachelor's degree in a related field or equivalent experience.
• Familiarity with Indonesian language and culture.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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