Technical Support Engineer (EMEA)

Stripe is looking for a Technical Support Engineer to join our team in EMEA. This is a fantastic opportunity to work with cutting-edge technology and help businesses around the world accept payments online. We are seeking a proactive and customer-focused individual who is passionate about technology and providing excellent support to our customers.

In this role, you will be the first point of contact for our customers, providing technical assistance and troubleshooting for our payment processing platform. You will work closely with our engineering and product teams to ensure our customers have a seamless experience.

If you are a technical support professional with a strong background in payment processing or related technologies, and you are eager to make a difference in the world of online payments, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Provide technical support to customers, helping them resolve issues with our payment processing platform.
• Troubleshoot and diagnose technical problems, and develop solutions to prevent recurrence.
• Work closely with our engineering and product teams to ensure our customers have a seamless experience.
• Document and maintain accurate records of all customer interactions and technical issues.
• Stay up-to-date with the latest developments in payment processing technology and industry trends.
• Participate in on-call rotations to ensure our customers receive timely support.
• Contribute to the continuous improvement of our support processes and tools.
• Mentor and train new support engineers, helping them to develop their skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in technical support, customer service, or a related role.
• Strong technical skills and knowledge of payment processing technologies and platforms.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to work well under pressure.
• Ability to work independently and as part of a team.
• Familiarity with customer relationship management (CRM) tools and software.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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